فيرمونت سانت آندروز، إسكتلندا 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.4/5 2,657 أراء

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فيرمونت سانت آندروز، إسكتلندا - Image 1
فيرمونت سانت آندروز، إسكتلندا - Image 2
فيرمونت سانت آندروز، إسكتلندا - Image 3
فيرمونت سانت آندروز، إسكتلندا - Image 4
ST ANDREWS, KY16 8PN سانت آندروز, المملكة المتحدة

الوصف

خدمات الفندق الإضافية

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

الإقامات المتوفرة لدينا

موقع الفندق

فيرمونت سانت آندروز، إسكتلندا

ST ANDREWS
KY16 8PN سانت آندروز
المملكة المتحدة

نظام تحديد المواقع العالمي (GPS):56.3203, -2.7308

الهاتف
فاكس +44 1334 837099

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.4/5  2,657 أراء

تقييم TripAdvisor  4.0/5  5,193 أراء

2023 شهادة تميّز

Love this hotel, just not quite 5 stars.

ملاحظة Tripadvisor 4.0/5

LMD3328 العائلات - تقييم TripAdvisor المعتمد

We love this hotel. We have stayed a few times and love its location, the breakfast is one of the best we’ve had and the setting is just so relaxing. There’s just always something that lets it down for us meaning it doesn’t live up to its 5 stars. We travelled with our teen and I booked a room with two double beds. I erred as soon as I booked as I meant to book the room with the king bed and separate single as I knew from previous stays the doubles are very small (who knew they could vary in size, Google tells all). However this was my fault so I left it until nearer the time bearing in mind capacity at the hotel, and emailed to check availability to change rooms the day before. Despite the rooms being the same price online, I was told there would be an additional charge of £65. I emailed back querying this given they were priced the same online however got no response. A little explanation would have been helpful and I don’t think unreasonable to expect given the luxury hotel. Furthermore during our stay the hotel was very quiet so there appeared to be plenty rooms available. I’m fully aware it’s my fault for booking the wrong room, but a little decent customer service goes a long way. The room we stayed in was lovely and spacious. The shower tray just wouldn’t drain though and my feet were having a bath within a couple of minutes…so much so I couldn’t take the time to wash my hair as it was overflowing onto the bathroom floor. Hubby and son experienced the same as they showered in my leftover water 🙈 I mentioned it on checkout so they could sort it for the next guests however because it had eventually drained once we’d gone to breakfast, it didn’t appear a problem which makes me think this happens quite often. We dined in the Italian restaurant and the food was delicious. The service was fantastic also, would highly recommend. Breakfast as always was amazing, the choice is phenomenal. Great hotel, fantastic location but just not quite the 5 stars it should be.

Hen Party Spa and Afternoon Tea - Special mention to Liam Thomson

ملاحظة Tripadvisor 4.0/5

Lauradrew تقييم TripAdvisor المعتمد

Our trip had been organised back in January and we had booked the spa and then afternoon tea for 9 people. One thing I will say is the female changing room is far too hot and the lockers as terribly designed. This brings me to our afternoon tea which was fabulous! The service was second to none and Liam Thomson is an absolute credit to your team. He got the measure of us quickly and was funny, witty, charming and friendly. I didn’t get the other older gentleman’s name but he was also very good! We laughed a lot and had great rapport! I am going to email the CEO also regarding Liam’s service as I was very impressed. It didn’t feel forced in any way. The food was absolutely delicious and I will be back!

We are delighted to hear that you had a wonderful experience during your Hen Party Spa and Afternoon Tea at our hotel. Your feedback is truly appreciated. We apologise for any inconvenience you faced in the female changing room and will address this matter accordingly to enhance our guests' comfort. It is fantastic to hear that Liam Thomson provided outstanding service and contributed positively to your experience. We will make sure to pass on your kind words to him and the team. We are thrilled that you enjoyed the delicious food and the great rapport with our staff. Your intention to email our CEO regarding Liam's exceptional service is truly commendable. We look forward to welcoming you back for another memorable visit.

40th birthday stay

ملاحظة Tripadvisor 5.0/5

Kymi M تقييم TripAdvisor المعتمد

Absolutely lovely stay, room was clean and perfect. Spa was fantastic, great facilities. We had a meal in kittocks den which was superb as was the cocktails. Big thanks to Sam at the bar, and josh on communications before arrival who made our stay more special.

We are delighted to hear about your wonderful experience celebrating your 40th birthday at our hotel. Thank you for highlighting the cleanliness, spa facilities, dining experience, and the excellent service from Sam and Josh. We look forward to welcoming you back soon.

Beautiful!

ملاحظة Tripadvisor 5.0/5

AncutaNiteDoyle العائلات - تقييم TripAdvisor المعتمد

Really beautiful hotel, I loved staying there on two different occasions. We had our baby with us (5Month old). All was perfect, staff very helpful, room very comfortable, breakfast very generous and all very tasty! A lovely, lovely hotel!!

We are delighted to hear that you enjoyed your stays with us at Fairmont St Andrews. We are thrilled that you found our hotel beautiful and that our staff provided excellent service. It was a pleasure to have you and your family as our guests and hope we will have the pleasure of welcoming you back again in the future.

Rubbish

ملاحظة Tripadvisor 1.0/5

James M تقييم TripAdvisor المعتمد

I have been to this hotel several years ago and it is now a complete disappointment and a waste of good money. My nephew bought my wife and I a 2 night stay as part of our 50 wedding anniversary and also my 70 birthday surprise. When we checked in we were not made to feel welcome by the very young staff and we asked if there were any complimentary upgrades etc for our special occasions. We were abruptly told NO ! and if we wanted we could upgrade to a suite and she would find out the cost. There was no warm, compassion or sincerity in our greeting. We were just a number and another monetary contribution to their global fund. We have stayed at so-called lesser establishments and on our special occasions have been given at least a complimentary bottle of wine. Furthermore we had to complain to reception about the telephone not working and the lamps in the room not working. The hotel is lacking atmosphere and ambiance and is reminiscent of a care home. I certainly wouldn’t come back here or recommend it to anyone. So please look elsewhere for a good time. James from Glasgow 👍

Thank you for sharing your experience with us. We sincerely apologise for falling short of your expectations during your recent stay with us. Your feedback is truly valuable to us as we continuously strive to improve our services. We regret to hear about the lack of warmth and compassion displayed by our staff upon your arrival. Please rest assured that we will address this with our team to ensure a more welcoming experience for our guests in the future. We also apologise for the inconveniences you faced with the room amenities and will immediately look into rectifying these issues. Your comments regarding the ambiance have been duly noted, and we will work on enhancing the overall atmosphere of the hotel. We appreciate your feedback and regret that we did not meet your expectations on this occasion. We hope to have the opportunity to welcome you back again in the future.

بالاشتراك مع TripAdvisor

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جميع فنادقنا في سانت آندروز

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.